Concierge Lounge Attendant; Elite Guest Services

Located directly across from Hollywood Burbank Airport, our hotel is within minutes from Universal Studios Hollywood, the North Hollywood Arts District, and Burbank Town Center. Make time for a delicious meal at one of our restaurants, offering innovative California cuisine and specialty cocktails. Plush bedding, mini-refrigerators, flat-screen TVs, large work desks and Wi-Fi will help you unwind and feel  Rooms, 46,750 of event space, restaurants, Bar, and Coffee Shop.

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

$17.50/hr

We offer a comprehensive full-time benefits package consisting of: medical, dental, vision, pet discount program, identity theft protection, Earned Wage Access to get paid before payday, pre‑paid legal support, flexible spending accounts, 401(k), life, critical accident, critical illness, short‑ & long‑term disability, paid time off, wellness programs, wonderful hotel discounts and much more!

• Greet customers immediately with a friendly and sincere welcome.
• Make personal connection with each guest and respond to guest cues (anticipate their needs).
• Use a clear, understandable speaking voice, exercise judgment, respond to inquiries with accurate information regarding hours of outlet operation, directions to local attractions, or meeting rooms, car rentals and airline shuttle service, etc. according to individual needs.
• Maintain a very clean and organized area to ensure all guests have what they need at any time during the day and maintain a fresh clean feel for the area.
• Ensure Concierge Lounge is kept clean and stocked with the proper food & beverage for the given time of day.
• Follow proper food handling techniques and food safety procedures.
• Ensure all equipment is working properly including fridge, warmers & access door. Anything out of order must be reported to Supervisor and Engineering in order to guarantee a quick fix.

• Education: Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge of skills and abilities.
• Experience: Prior customer service experience required. Prior Front Desk or other prior hospitality experience preferred.
• Licenses or certificates: CA Food Handlers Certification & TIPs Certified. CPR certification and/or First Aid training preferred.

• Team Player - Works well as a member of a group
• Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated - Devoted to a task or purpose with loyalty or integrity

• Flexibility - Inspired to perform well when granted the ability to set your own schedule and goals
• Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization
• Self-Starter - Inspired to perform without outside help

• Food Service (required)

Spire Hospitality, LLC is an Equal Opportunity Employer, including people with disabilities and veterans.

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