Senior Manager, Legal Operations - New Technology

About The Role and Team:

The Senior Manager, Legal Operations, is responsible for managing multiple Management Operations work streams in support of the General Counsel’s strategic commitment to Operational Excellence, Inclusion and Development. In collaboration with the Director of Legal Operations and peers, the Senior Manager will lead a team that explores new technology with a heavy emphasis on AI tools, identifying tools, arranging pilots, measuring ROI, recommending changes, and coordinating testing and training.

This role acts as a liaison between legal and IT to grow a robust and seamless portfolio of legal technology.

• Research new legal tech and partner with teams inside and outside legal to ensure alignment
• Gather requirements to add tools
• Create cohesive and comprehensive strategy with corresponding 1, 5 and 10 year plans
• Plan necessary change management and process changes to complement the technology changes
• Ensure compliance with all internal standards, policies and best practices
• Regularly measure and report on legal tech value
• Create and conduct communication plans to socialize changes
• Collect, organize, prioritize, and project manage dozens of transformational leads and make recommendations based upon ROI data
• Stay connected to and leverage enterprise technology transformation
• Identify ways improve collaboration with law firms and business

• Develop team members to optimize team productivity and effectiveness as well as employee experience
• Pave the way for success for team members as they chart new or sensitive territory
• Provide guidance on escalated issues
• Oversee support teams and ensure their effectiveness
• Ensure proper documentation is maintained
• Partner with Enterprise IT support teams to remain compliant and avoid conflicting changes
• Lead strategic partner discussions with stakeholders at all levels within and outside legal

• Contribute or lead initiatives as they arise that relate to the objectives of the department
• Ensure smooth and thorough communications are flowing within the department

• At least five (5) years of work experience in a legal or IT position developing, implementing, and supporting legal solutions and services, with increasingly responsible supervisory/management experience
• Experience managing other managerial/supervisory personnel
• Deep experience with Legal technology including AI
• Demonstrated experience in leading project work and managing people
• Clear and effective communication to a diverse array of audiences, including senior executives
• Capable of leading projects across teams
• Ability to prioritize and multitask while meeting tight deadlines
• Strong project management skills coordinating and liaising with multiple departments
• Passion for transforming business operations using technology and continuous improvement culture
• Knowledgeable about Legal concepts and processes
• Curious about data and ability to analyze programs effectively
• Proven ability to scale programs and grow them effectively
• Experience developing teams and working with individuals early in their careers
• Experience developing strategic or departmental planning materials requiring consensus gathering from multiple constituents

• Preferred experience with Legal and/or IT functions

• Bachelor’s degree

The hiring range for this position in Burbank, CA is $139,200 to $186,600 per year. The base pay actually offered will take into account internal equity and may vary depending on the candidate’s geographic region, job‑related knowledge, skills, and experience among other factors. A bonus and/or long‑term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

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Available accommodations for individuals with disabilities.