Technician II

The Remote Hands Technician II will assist all Digital Realty customers by providing “best in class” customer and technical support. The Remote Hands Technician II will work with and support all customer demands which may include, racking and stacking of equipment, cabling, cross connects, etc. Internally, the Remote Hands Technician II may work with the Deployment and Implementation teams, the Global Command Center, Provisioning team and Project Management to ensure relevant installations meet delivery dates and create a positive customer experience.

The Remote Hands Technician II will be primarily responsible for responding to Customer Requests within the Service Level Agreement time frame. The Remote Hands Technician will also assist other members of the Operations Team ensuring 100% uptime to all customers.

Perform Remote Hands services which are tracked through the Digital Realty ticketing system. This includes, but is not limited to the following services:

Equipment Rack and Stack

Cable, terminate, and dress fiber or copper network cabling

Assist customers with the diagnosis of hardware and software issues on their equipment

Power cycling of customer equipment

Blade/Card, Memory, Hard Drive, and Transceiver installations or removal

Testing and troubleshooting of copper and fiber optic circuits

Perform migrations of equipment, power, or networking devices

Shipping and Receiving of packages

Receive, install, and test customer and internal cross connects of copper and fiber optic interconnections

Use of power and hand tools (e.g., screwdrivers, drills, wire strippers, punch down tools, etc.)

Provide timely customer and internal updates using a computer based ticketing system

• Perform and document inventory verification/counts.
• Adherence to Standard Operating Procedures

Assist to maintain overall Data Center cleanliness and appearance

Report to the facility within a 1 hour average for emergency assistance as needed

3+ years of experience in Telecommunications or Data Center related field

Understanding of telecom structured cabling standards

Understanding of network device deployment

Ability to communicate written and verbally

Provide rotational on-call coverage

Use of industry standard test equipment

Troubleshooting and root cause analysis skills

Professional business communication and interpersonal skills

CompTIA A+ / Net + Certification preferred

General knowledge of AC/DC electrical theory

Understanding of Building Management System (BMS) and Branch Circuit Monitoring System (BCMS)

Experienced in Microsoft Office Suite (Access, PowerPoint, Word, Outlook, Explorer) and or/equivalents

• Lift and handle up to 50 pounds
• Bend, stoop, and stretch as required for placement and retrieval of network devices, materials, or equipment
• Work under a raised data center floor
• Climb ladders (up to 16 feet) to reach plenum spaces

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. Platform

DIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.

Our Operations team keeps our customers’ infrastructure running safely and securely. We get plenty of opportunities to take on a variety of tasks and develop our technical skills. From overseeing electrical power to cooling and fire suppression systems, our team plays a vital role in making sure everything in our data centers operates as it should.

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.

Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As…