NetDocuments Administrator

The Net Documents Administrator is responsible for the configuration, maintenance, and support of the Net Documents cloud-based document management system (DMS). This role ensures optimal system performance, user access control, integration with enterprise applications, and compliance with organizational policies and legal standards.

• Manage Net Documents system settings, work spaces, cabinets, profiles, and templates.
• Configure security policies, user roles, and access permissions.
• Monitor system performance and troubleshoot issues.

• Provide Tier 2/3 support to users across departments.
• Develop and deliver training materials and sessions for end-users and power users.
• Maintain documentation for system usage and best practices.

• Collaborate with IT teams to integrate Net Documents with other enterprise systems (e.g., Microsoft 365, Salesforce, SharePoint).
• Support API-based automation and workflows.

• Ensure data retention, audit trails, and compliance with legal and regulatory requirements.
• Manage document lifecycle policies and metadata standards.

• Liaise with Net Documents support and account teams.
• Track license usage and renewals.

• 3+ years of experience administering Net Documents or similar DMS platforms.
• Strong understanding of document management principles, metadata, and security.
• Experience with SSO, Active Directory, and cloud-based integrations.
• Excellent communication and problem-solving skills.

• Familiarity with legal operations or law firm environments.
• Experience with Net Documents nd Office, ndSync, and ndMail.
• Knowledge of compliance frameworks (e.g., GDPR, HIPAA).
• Scripting or automation experience (e.g., Power Shell, REST APIs).