Secure Communication System Law Firm in Burbank, CA

Overview

Location: Burbank, CA

A family law firm in Burbank, CA, with 10 employees, including partners, associates, and paralegals. The firm handles sensitive and emotional client calls that require a reliable and confidential communication system. Their existing phones lacked secure call recording and a robust mobile solution, hindering attorney mobility and potentially compromising client privacy.

Easier Communications deployed a cloud-based VoIP system with features essential for a modern family law practice:

• Secure call recording: All calls were recorded and stored with encryption, ensuring the confidentiality of sensitive conversations and providing accurate records for case files.
• Mobile apps: Attorneys and paralegals were equipped with secure mobile softphone clients, allowing them to manage client calls confidentially while in and out of the office.
• Voicemail-to-email transcription: Transcribed voicemails were sent securely to email, allowing the legal team to prioritize and respond to urgent client messages efficiently.
• Multi-office extensions: Enabled seamless extension dialing between attorneys and paralegals, facilitating confidential internal discussions.

The family law firm gained a secure, reliable, and mobile communication system that protected client confidentiality and improved operational efficiency. The integrated recording and mobile features enhanced attorney responsiveness and streamlined case management.

Omar Abdelfattah, Maria Izanhour

Based in Colorado, we provide nationwide phone solutions for your business. To Schedule a Free, No Obligation Consultation, call us or fill out the contact form.