Senior Manager, Systems & Services

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

F Management Burbank, CA, US

2 days ago Requisition

Salary Range: $85,000.00 To $95,000.00 Annually

Position Title: Senior Manager, Advancement Services and Systems

Department: Advancement

Classification: Regular, Full-Time, Exempt

Reports to: Senior Director, Advancement Services

Location: Burbank, CA (Hybrid)

Compensation: $85,000 - $95,000/ annually

Work with a Purpose!

PBS SoCal is looking for a Senior Manager, Advancement Systems and Services to join our organization. If you have experience securing and increasing philanthropic support and leading a major gifts program, then

PBS SoCal tells stories that matter through original programs that reflect the diversity of the region and the full schedule of trusted PBS and PBS SoCal programs. Our content channels are available for free on internet-connected screens through the PBS and PBS KIDS App, as well as seven local broadcast channels including PBS SoCal and PBS SoCal Plus.

A donor-supported community institution, PBS SoCal sparks the sharing of ideas at in-person cultural events and community conversations as well as delivers social impact through services that prepare our most vulnerable children for school.

The Senior Manager, Advancement Systems & Services plays an integral role in enhancing the Advancement program's ability to secure, grow, and sustain philanthropic support for PBS SoCal's mission and priorities. As the department's lead subject matter expert for donor data, fundraising systems, analytics, reporting, and related technologies, this role ensures Advancement has the information, processes, and operational infrastructure needed to achieve its goals.

Through direct supervision of the Gifts and Records Manager, the Senior Manager also provides leadership and oversight for gift administration and constituent records management functions. In partnership with the Senior Director, Advancement Services, the Senior Manager develops and implements data-driven solutions, operational practices, and reporting strategies that improve fundraising performance, support informed decision-making, and enhance the donor experience. A highly collaborative leader and trusted advisor, this role fosters cross-functional partnerships and champions an integrated approach to Advancement systems and services that promotes operational excellence, reinforces donor confidence, and enables philanthropic growth.

• Serve as Advancement's lead subject matter expert for donor data, fundraising systems, and related technologies, providing guidance and support for effective system utilization and day-to-day fundraising operations.
• Partner with the Senior Director, Advancement Services to develop and implement donor data standards, business rules, policies, processes, and reporting that support fundraising goals and data integrity.
• Oversee the accuracy, consistency, integrity, and effective use of Advancement data and systems.
• Identify opportunities to improve workflows, system utilization, automation, and operational efficiency.
• Develop, implement, and maintain data standards, business rules, system procedures, and documentation that promote data integrity, consistency, usability, and effective system administration.
• Assess training needs and develop resources that enable Advancement staff to effectively use systems, maintain data quality, and become more self-sufficient users of fundraising technologies.
• Serve as Advancement's primary liaison with Membership Operations, Database, Information Technology,…