Fire Technician - Service Department

Burbank Office, 695 S. Glennwood St., Burbank, California, United States of America

Posted Monday, December 29, 2025 at 8:00 AM

As a Fire Service Technician II, you'll find the best solutions to resolve service requests quickly, making necessary repairs and recommendations while at the customer's location. Building customer trust and good relationships is key. You will troubleshoot issues, perform routine maintenance on fire alarm systems, set up monitoring accounts, complete fire panel upgrade and replacements, program systems, and conduct pre-sales site assessments.

Essential Functions:

• Troubleshoot and repair fire alarm safety systems (Edwards, Honeywell, Silent Knight, Fire Lite, Potter, etc)
• Use hand tools and power tools to diagnose addressable and conventional fire alarm systems.
• Service existing and/or new customers by understanding work orders, planning a daily travel schedule, reviewing customer concerns, conducting tests, and resolving problems timely.
• Enters accurate billable time and products to all service tickets in the company CRM system, entering and updating the appropriate field of the service ticket and entering a complete and through ticket resolution.
• Ensures that Service Ticket accurately represents work performed, reviews resolution with customer and obtains sign-off of work performed; uploading to service ticket before leaving the customer site.
• Understands the functionality and can service several types of Fire Life Safety systems installed.
• Adheres to all TRL Fleet policies and procedures and maintains both the appearance of their assigned vehicle and its inventory. Follows all inventory management procedures.

Position Requirements:

• 2-5+ years experience troubleshooting and repairing fire alarm systems (i.e.EST3, Notifier, Silent Knight, Fire Lite, etc)
• High school diploma (or equivalent)
• Valid California Driver License (or ability to obtain one) and proof of auto insurance.

Schedule:

• Hours will vary, must be able to work on-call, weekends, nights, split shifts, and rotating shifts (if needed).

Physical Demands & Work Environment:

• Ability to Drive for 2+ hours in a work shift/day, daily
• Ability to drive, walk, bend, stoop, hear, and speak, daily
• Ability to work in indoor and outdoor environments, under all temperature variations
• Ascend/Descend and work at heights above 6ft and extreme heights, occasionally
• Move/Transport items weighing 20 pounds, occasionally
• Position self to work in confined spaces, occasionally
• Pushing/Pulling using upper extremities, daily
• Stand or Sit for long periods (4+ hours), daily
• Work environment may be construction sites, commercial buildings, high rise/mid-rise buildings, etc.

At TRL Systems, we've been keeping people and their property safe for over 42 years. As an integrator of Fire Alarm, Nurse Call, and Security systems, everything we do has the potential to save lives and you get to be a part of that. Your role is important and here’s what you can expect as a member of our TRL Team:

• Employee Merit and Longevity Awards: Merit rewards that you can use to get items such as branded apparel, video game consoles, headphones and more and longevity awards like golfing gear, purses, BBQs, and watches just to name a few
• Company Sponsored Events: Family-friendly events with food, games and prizes
• Training and Development: Classes available to develop you personally and professionally to help you be the best version of you possible!
• Career Advancement: We want to partner with you to build a long and successful career at TRL and will help you realize your potential

TRL Systems, Inc. conducts pre-employment drug screening in accordance with Federal Contractor regulations and background checks in accordance with State and local regulations. In addition to having many clients (hospitals, schools, etc.) who require background checks, as a federal contractor TRL is also required to complete a background check for any employee who may work on a federal contract in any capacity.

For any position that drives a Company vehicle, our insurance carrier requires criteria to be met and therefore will be a condition of employment.

TRL Systems is an equal opportunity…