Fire Service Technician

• Location 695 S Glenwood Place,Burbank, CA, 91506,United States
• Base Pay $25.00 - $34.00 / Hour
• Job Category fire alarm, troubleshooting, service
• Industry construction, low voltage, commercial
• Employee Type FT Non-Exempt
• Required Degree High school

The Fire Service Technician I is responsible for providing customer satisfaction by using creativity and ingenuity to investigate and resolve customer issues. Theywill determine the proper solutions to provide timely resolution to service requests, satisfying customer needs by making appropriate recommendations and repairs while on site. The Service Technician I play a key role in customer development by establishing trust and a rapport for building positive relationships with our customers.

Responsibilities include trouble shooting, performing routine maintenance, setting up monitoring accounts, completing small project installations (upgrading or replacing equipment), system programming, and pre-sales job walks.

Essential Functions:

Understands technical problems effectively through the proper analysis, evaluation and diagnostic of system issues and determines proper solutions to produce timely resolution.

Services existing and/or new customers by analyzing work orders, planning a daily travel schedule, performing troubleshooting and determining a course of action timely.

Enters accurate billable time and products to all service tickets in the company CRM system, entering and updating the appropriate field of the service ticket and entering a complete and through ticket resolution.

Ensures that Service Ticket accurately represents work performed, reviews resolution with customer and obtains sign-off of work performed, uploading to service ticket before leaving the customer site.

• Displays an understanding of and the functionality of the Fire Life Safety systems installed.
• Punctuality and regular attendance

• 1–4+ years of experience troubleshooting and repairing commercial fire alarm systems (EST3, Notifier, Silent Knight, Fire-Lite, etc.).
• High school diploma or equivalent.
• Valid California driver's license and proof of auto insurance.
• Ability to work in commercial construction environments, including high-rise and mid-rise buildings.
• Ability to lift up to 20 lbs., climb ladders, and work in confined spaces or at heights as needed.
• Ability to perform field work requiring standing, walking, bending, and extended periods of activity.
• Must be able to work weekends, nights, split shifts, and rotating shifts (if needed).

At TRL Systems, we've been keeping people and their property safe for over 42 years. As an integrator of Fire Alarm, Nurse Call, and Security systems, everything we do has the potential to save lives and you get to be a part of that. Your role is important and here’s what you can expect as a member of our TRL Team:

• Employee Merit and Longevity Awards:
  
  Merit rewards that you can use to get items such as branded apparel, video game consoles, headphones and more and longevity awards like golfing gear, purses, BBQs, and watches just to name a few
• Company Sponsored Events:
  
  Family-friendly events with food, games and prizes
• Training and Development:
  
  Classes available to develop you personally and professionally to help you be the best version of you possible!
• Career Advancement:
  
  We want to partner with you to build a long and successful career at TRL and will help you realize your potential

TRL Systems, Inc. conducts pre-employment drug screening in accordance with Federal Contractor regulations and background checks in accordance with State and local regulations. In addition to having many clients (hospitals, schools, etc.) who require background checks, as a federal contractor TRL is also required to complete a background check…