Associate-Digital Product Management - Enterprise Product Design

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well‑being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences– from payments to rewards to servicing– that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry.

As part of the Global Merchant & Network Services group (GMNS), the Network & Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to support every business unit and customer across the Enterprise. The American Express Network enables over $1.6 trillion in annual spend, serving our Issuers and Acquirers in more than 170 markets worldwide. We are driving a strategic, multi‑year Multi‑Rail Payments program to bring all payments together into a center of excellence to drive operational excellence for payment execution, enable innovative payment products, services, and capabilities to be built effectively and efficiently, support our BU strategies more closely, and deliver on our customers’ evolving payment needs.

Solutions Design & Testing is a newly formed team within the Enterprise Payments Product Development. We are embarking on a large‑scale digital transformation program to modernize the payment landscape across proprietary markets. We are seeking an experienced product analyst to help support the Solution Design team as we continue through this multi‑year roadmap.

• Business Flow / Process design – Translate requirements into business design process maps.
• Solution design – Support product managers as they take the designs and work with colleagues across product, architecture, engineering to develop into technical solutions.
• Product Owner – Support product owners as they get the work into features and through PI planning ready for development.
• Design Queries – Tracking through to closure of key business and engineering decisions.
• Documentation – Ensure documentation of decisions made for all decisions and artifacts related to design.

• Experience as a project analyst / product analyst.
• Proven experience in business process mapping.
• Strong problem‑solving skills.
• Ability to effectively operate in ambiguity and quickly evolving priorities.
• Ability to build effective relationships with stakeholders and collaborate with various business units.
• Project management skills, including the ability to successfully manage multiple deliverables simultaneously.
• Excellent communication and presentation skills.
• Ability to translate technical details for non‑technical audiences.
• Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.

• Support for financial‑well‑being and retirement.
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.
• Generous paid parental leave policies (depending on your location).
• Free access to global on‑site wellness centers staffed with nurses and doctors (depending on location).
• Free and confidential counseling support through our Healthy Minds program.
• Career development and training opportunities.
• Offer of employment is conditioned upon successful completion of a background verification check, subject to applicable laws and regulations.

• Mid‑Senior level

• Contract

• Other