Outbound Customer Service Agent

Role:
Part Time Outbound Call Agent

Location:

Burgess Hill, West Sussex

Hours:

12 hours per week (to be covered over 3-4 days)

Pay: £12.21 per hour

An excellent opportunity has arisen for a Part Time Outbound Call Agent to join one of our longstanding clients, an established and growing automotive business, in Burgess Hill.

This is a permanent, part-time position ideal for someone who enjoys customer interaction and delivering a high standard of service while working in a structured, target-driven environment.

Benefits:

Permanent part-time position
Supportive team environment
Auto-enrolment pension scheme (after qualifying period)

The Requirements:

Experience using CRM systems within the automotive industry - essential
Strong IT skills and confidence navigating systems - essential
Excellent listening and communication skills
High attention to detail and accuracy
Ability to follow structured processes and call quality standards
Previous customer service or call handling experience - desirable

The Role:

Make outbound calls to customers
Book service and MOT appointments efficiently and accurately
Deliver a high-quality customer experience in line with call quality standards (minimum 90%)
Update and maintain accurate customer records on internal CRM systems
Work within company processes to ensure consistency and compliance

If you're keen to join an exceptional team who can offer stability, structure and a supportive working environment, then please apply to this Part Time Outbound Call Agent role below or call Jamie Watson on (phone number removed) between 9:00am - 5:30pm