Outbound Customer Service Agent

Role: Part Time Outbound Call Agent

Location: Burgess Hill, West Sussex

Hours: 12 hours per week (to be covered over 3-4 days)

Pay: 12.21 per hour

An excellent opportunity has arisen for a Part Time Outbound Call Agent to join one of our longstanding clients, an established and growing automotive business, in Burgess Hill.

This is a permanent, part-time position ideal for someone who enjoys customer interaction and delivering a high standard of service while working in a structured, target-driven environment.

Benefits:

• Permanent part-time position
• Supportive team environment
• Auto-enrolment pension scheme (after qualifying period)

The Requirements:

• Experience using CRM systems within the automotive industry - essential
• Strong IT skills and confidence navigating systems - essential
• Excellent listening and communication skills
• High attention to detail and accuracy
• Ability to follow structured processes and call quality standards
• Previous customer service or call handling experience - desirable

The Role:

• Make outbound calls to customers
• Book service and MOT appointments efficiently and accurately
• Deliver a high-quality customer experience in line with call quality standards (minimum 90%)
• Update and maintain accurate customer records on internal CRM systems
• Work within company processes to ensure consistency and compliance

If you're keen to join an exceptional team who can offer stability, structure and a supportive working environment, then please apply to this Part Time Outbound Call Agent role below or call Jamie Watson on (phone number removed) between 9:00am - 5:30pm.