Manager Technical Project Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well‑being and many opportunities to learn new skills, develop as a leader, and grow your career.

We’re looking for an Agile Champion for the Global Network Technology team. This role requires strong communication skills and the ability to translate business objectives into an execution strategy while resolving and tracking program risks, dependencies, and impediments to project delivery.

As a Technical Project Manager on our diverse tech team, you will lead cross‑functional project and program teams and work with internal customers to establish and interpret project/program objectives into solutions. You will collaborate closely with Product, Engineers, Architects, Leadership, and other key partners, to ensure completeness and efficiency of solutions while ensuring alignment to standards. Delivering value‑based outcomes using Agile practices and processes is key to this role;

equally important is the ability to understand the products and functionality in support of platforms within Technology. You will actively drive processes and execution as part of the GMNST, directly supporting and lead engineering teams’ agility by demonstrating Agile/Scrum concepts and principles to support successful business outcomes.

• Ownership of multiple delivery plans across technology remediation, modernization and innovation, managing dependencies across work streams.
• Facilitate and lead technical conversations (e.g. architectural approach and system design) and document solutions.
• Drive team/release level processes demonstrating servant leadership coupled with domain knowledge and technical acumen.
• Facilitate sprint planning meetings and other Scrum ceremonies with the delivery team.
• Execute the Program Increment (PI) objectives to support the strategy, vision, and road‑map.
• Ensure value is achieved by the team on behalf of end users.
• Work in partnership with Product Owners and the core and extended team to build and prioritize the product backlog.
• Support product owners by ensuring backlog refinement and readiness.
• Collaborate with other Technical Project Managers to coordinate cross‑team dependencies and other teams within the organization.
• Create metrics‑driven insights into the delivery and execution of the team using relevant team‑level metrics.
• Track iteration progress, actively contribute to design discussions, issue resolution, and remove obstacles to ensure sprint/iteration commitments are met.
• Support and encourage innovation through continuous exploration.
• Drive Agile team objectives.
• Provide visibility into gaps, issues, risks, and opportunities across Agile teams.
• Measure user story execution.
• Coach teams to embrace the Technology SDLC process, Agile values, principles, and practices, and actively inspire teams to reflect and improve their delivery capacity.

• Bachelor’s degree in a technology‑related subject area or equivalent experience.
• 8+ years of technical project management experience.
• Excellent stakeholder management, able to manage stakeholders across the board.
• Experience leading Agile, Scrum, or other rapid application development teams to deliver technology solutions that meet customer expectations for timeliness and quality.
• Experience clarifying objectives, dealing with ambiguity or under‑defined problems, advocating for simplification, and influencing.
• Excellent oral and written skills; ability to efficiently communicate across product, technology, and business partners.
• Ability to deliver complex software iteratively and with quality.
• Experience using Rally delivery management platform.
• Deep understanding of Agile at Scale or iterative development processes, including quality and testing standard practices.
• Experience managing multiple initiatives, priorities, and teams.
• PMI certification is a plus.
• Scrum Master certification is a…