Associate - Digital Product Operations

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

As part of the Global Merchant & Network Services group (GMNS), the Network & Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to support every business unit and customer across the Enterprise. The American Express Network enables over $1.6 trillion in annual spend, serving our Issuers and Acquirers in more than 170 markets worldwide. We are driving a strategic, multi-year Multi-Rail Payments program to bring all payments together into a center of excellence to drive operational excellence for payment execution, enable innovative payment products, services, and capabilities to be built effectively and efficiently, support our BU strategies more closely, and deliver on our customers’ evolving payment needs.

We are embarking on a large-scale digital transformation program to modernize the Pay Bill and Verification journeys across all markets. We are seeking an experienced associate who would support with defining and delivering new features to support the capability roadmap.

The role of Associate, Enterprise Payments Product Development is an exciting opportunity for a talented product manager to drive modernization and development of new payment capabilities. The incumbent will be a central member of the Enterprise Payments Center of Excellence (COE) that is tasked with supporting the build of the modern foundational bill payment capabilities. The incumbent will work within a large scale, enterprise-wide program established to accelerate the development of our enterprise payment services and support the product development activities towards driving excellence in payment execution.

Reporting to a Senior Product Manager, Product Development, this role will help to build the next generation of bill payment capabilities.

• Collaborate with Product Management teams to translate product strategies and roadmaps into technical capabilities and actionable delivery plans.
• Develop capability release plans with key stakeholders, e.g., Product Management, Engineering, Operations, business owners, market teams, etc.
• Participate in the discovery and envisioning of new payment flows and bank integration capabilities that power key customer journeys across American Express.
• Drive the definition and refinement of capabilities, features, user stories and associated success criteria.
• Define market specific platform requirements for inclusions in global platforms and market expansion release plans.
• Develop the delivery strategy for modernization, establishing a playbook for enablement expansion and scaling of modern payment capabilities across the globe.
• Prioritize and sequence the delivery of payment capabilities within scrums and participate in cross team/train delivery planning
• Monitor and assess delivery and performance metrics to identify opportunities to improve delivery predictability, time to market, delivery of iterative value to the business or to make enhancements.
• Act as a bridge between technical teams and business stakeholders to ensure clear communication, understanding, and alignment on product goals and progress against them.
• Foster a collaborative culture within the organization focused on delivery excellence and doing it the right way.

• Relevant experience:
  Experience in product, technology solutioning.
• Passion for payments:
  Passion for emerging payments, fintechs, and the evolving payments landscape (e.g., real time payments, PSD2, APM’s, etc.).
• Results-oriented:
  Passion to drive strategies to deliver results in a dynamic and highly matrixed environment.
• Intellectu…