Security Officer

Overview

Job Title:
Full-Time Security Officer

“Protect, Serve, and Secure.”

Join us as a Shopping Centre Security Officer
, ensuring a safe and welcoming environment for all visitors. Your vigilance and professionalism make a real difference every day.

We are GUK (Guarding UK Ltd) – proud to be at the forefront of professional protection management across multiple sectors. We deliver the highest quality of service and have been recognised as being in the top 1% of companies providing manned guarding services in the UK
.

Market Place Shopping Centre is seeking a customer-focused Security Officer to join our established management team. Located in the heart of Burgess Hill next to the train station, the centre features 33 retailers, a busy office block, and residential units – creating a lively and varied environment.

As our Security Officer, you’ll be the friendly, approachable face providing front-of-house support to all customers while conducting essential patrols and security duties throughout the centre.

You will:

• Maintain security, health & safety, and stakeholder relationships.
• Demonstrate expert knowledge in de-escalating conflict and handling security-related incidents.
• Build strong working relationships with tenants and your team.
• Act as a key team member focused on delivering service excellence and a “how can I help?” approach.
• Receive full training and ongoing development, enabling you to make a measurable contribution to GUK’s continued success.

• Conduct regular patrols to ensure the centre is safe, well-presented, and maintained.
• Report any faults or issues to management promptly.
• Provide assistance, information, and guidance to shoppers, tenants, and the public.
• Monitor CCTV and respond appropriately to incidents.
• Complete accurate incident reports and follow GUK’s and the client’s procedures.
• Maintain a high level of customer service and professionalism at all times.

We welcome candidates with previous security experience, but we’re also open to individuals looking for a new and rewarding career.

You will thrive in this role if you:

• Enjoy being part of a friendly, collaborative team.
• Provide exceptional customer service.
• Have a good awareness of Health & Safety.
• Pay strong attention to detail and care about creating a welcoming environment.
• Take pride in resolving issues quickly and calmly.

• Valid SIA Licence (essential)
• CCTV Licence (desirable – must complete training once in role)
• Right to work in the UK
• Excellent communication and customer service skills
• Basic IT and report writing skills
• Strong problem-solving ability and use of initiative
• Good level of spoken and written English

At GUK, we pride ourselves on offering a range of benefits that promote health, wellbeing, and recognition:

• Ride to Work Scheme
• Employee Assistance Programme
• Credit Union
• Long Service Rewards
• Employee of the Month/Year Awards

Market Place Shopping Centre is conveniently located on the high street in central Burgess Hill, directly next to the train station, making it easily accessible by public transport.

We are an equal opportunities employer and encourage applications from individuals of all backgrounds. We believe a diverse workforce nurtures excellence and makes GUK a great place to work, where individuality and inclusivity are celebrated.

We reserve the right to close this advert early if we receive a high volume of applications.