Front Office Supervisor

Overview

Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. Sea Mar proudly serves all persons without regard to race, ethnicity, immigration status, gender, or sexual orientation, and regardless of ability to pay for services.

Sea Mar's network of services includes more than 90 medical, dental, and behavioral health clinics and a wide variety of nutritional, social, and educational services. We are recruiting for the following position(s):

Sea Mar is a mandatory COVID-19 and flu vaccine organization

Front Office Supervisor - Posting #27448

Hourly Rate: $26.63

Full-time Front Office Supervisor position available for our Burien Medical Clinic. Ideal candidate will have proven excellent customer services skills, demonstrate enthusiastic and professional demeanor, and excel at multi-tasking while an integral part of the care team ensuring patient flow and providing quality patient care in a safe and timely manner. The main function is to supervise the receptionists, coordinate patient flow and coordinate patient schedules.

In addition, must be able to participate in the training process of new employees and be knowledgeable of procedures used. Participates in Quality Improvement and assists the Clinic Manager in other necessary meetings.

• Supervises front desk, switchboard, and medical records and managed care staff, including recruitment, orientation and training; serves as point of contact to front desk and dental front desk staff; coordinates training, policies, performance standards, evaluations, corrective action, shift scheduling, and interface between management.
• Oversee access and customer service; check-in procedures, patient confidentiality, registration, and patient financial screening procedures. Ensure policies and procedures are followed and efficiently implemented.
• Work closely with the Nursing and Lab departments to ensure delivery of efficient and effective customer service to staff and clients.
• Assist in the preparation and implementation of departmental policies and procedures.
• Work closely with clinic management on problems related to patient flow and operations.
• Respond to patient complaints and concerns in coordination with clinic management when necessary.

• High school diploma or equivalent.
• Must have completed basic courses in office management and be knowledgeable of front desk duties.
• Computer skills, verbal and written skills, and confidentiality are required.
• Bilingual in English/Spanish preferred, but not required.

Sea Mar offers talented and motivated people the opportunity to work in a dynamic and growing community health organization. Working at Sea Mar Community Health Centers is more than just a job, it’s a fulfilling career with opportunity for advancement. The fringe benefits surpass most companies. For example, full-time employees working 30 hours or more receive an excellent benefit package of:

• Medical
• Vision
• Prescription coverage
• Life Insurance
• Long Term Disability
• EAP (Employee Assistance Program)
• Paid time off starting at 27 days per year + 10 paid Holidays.

We also offer 401(k)/Retirement options and an exciting opportunity to work in a culturally diverse environment.

To apply for this position, complete the online application and click SUBMIT or APPLY NOW. If you have any questions regarding the position, email Samuel Romero, Regional Director, at Samuel Romero

Sea Mar is an Equal Opportunity Employer

Type of employment desired? Full-time Part-time Temporary On-Call

How were you referred to us?

Have you previously been employed at Sea Mar?

Are you related to anyone currently employed at Sea Mar?

Can you perform the functions of the job for which you are applying with or without reasonable accommodations?

Education, Training and Skills

Do you speak Spanish fluently?

Note:

Being unable to speak Spanish…