DRUG-GEN MDSE/CLERK
Listed on 2026-01-01
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Retail
Customer Service Rep, Retail Associate/ Customer Service
Job Title
DRUG-GEN MDSE/CLERK at Kroger Mountain View Foods
Job DescriptionCreate an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.
Responsibilities- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
- Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
- Offer product samples to help customers discover new items or products they inquire about.
- Inform customers of Drug GM specials.
- Recommend Drug GM items to customers to ensure they get the products they want and need.
- Review "sell by" dates and take appropriate action.
- Label, stock and inventory department merchandise.
- Report product ordering/shipping discrepancies to the department manager.
- Display a positive attitude.
- Stay current with present, future, seasonal and special ads.
- Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
- Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
- Notify management of customer or employee accidents.
- Report all safety risk, or issues, and illegal activity, including robbery, theft or fraud.
- Ability to work cooperatively in a high‑paced and sometimes stressful environment.
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
- Ability to act with honesty and integrity regarding customer and business information.
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
- Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
- Must be able to perform the essential functions of this position with or without reasonable accommodation.
- Retail experience.
- Ability to handle stressful situations.
- Effective communication skills.
- Knowledge of basic math.
Based in Portland, Oregon, Fred Meyer merged with The Kroger Company in 1998. Today, we’re proudly serving Fred Meyer customers in over 120 stores throughout Oregon, Washington, Idaho and Alaska. As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose:
To Feed the Human Spirit. We work tirelessly to create amazing experiences for our customers, communities and each other, with food at the heart of it all.
- Health care benefits, including medical, dental, vision and prescription coverage.
- Flexible scheduling in full‑ and part‑time roles with paid time off, including holiday and sick pay.
- Employee Assistance Program and financial tools and coaching.
- Associate discounts on purchases.
- Tuition reimbursement up to $21,000 over your career.
- Career growth and training programs.
We want the best for associates and our customers. If you are interested in becoming a valued member of our team, apply now. We look forward to getting to know you!
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