Systems Specialist II

Position: Applications Systems Specialist II
** Agency
* * Dept of Health and Human Services
** Division
* * SEC OFFICE - INFO TECH
** Job Classification Title
** Applications Systems Specialist II (NS)
** Position Number
**** Grade
* * DT11

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.
** Description of Work
** The Application Systems Specialist II serves as the Epic Certified Beaker Analyst responsible for the implementation, support, and optimization of the Epic Beaker Laboratory Information System (LIS) across thirteen state-operated healthcare facilities. This position ensures the seamless integration and performance of laboratory workflows, middleware systems, and instrument interfaces in alignment with clinical and regulatory standards. Acting as the primary liaison between laboratory operations, IT, and Epic application teams, the role supports high-quality patient diagnostics and clinical decision-making.

The Analyst applies advanced technical expertise to maintain system integrity, troubleshoot complex issues, and enhance application functionality. This position requires independent judgment, collaboration across disciplines, and adherence to compliance requirements.
Key

Duties Include:

- Implement and configure Epic Beaker LIS modules to support laboratory operations across multiple healthcare facilities.  - Maintain and optimize middleware systems and instrument interfaces to ensure accurate and efficient data exchange.  - Collaborate with laboratory staff, vendors, and IT teams to support system integration and workflow alignment.  - Troubleshoot and resolve complex application and interface issues impacting laboratory performance.  - Ensure compliance with CLIA, CAP, HIPAA, and North Carolina state laboratory regulations.  

- Develop and execute validation protocols for new instruments, middleware, and system upgrades.  - Provide technical support and training to end users on Epic Beaker functionality and related systems.  - Participate in a rotating after-hours on-call schedule to support critical system operations.  - Conduct site visits for testing, training, and go-live support as needed.  - Document system configurations, workflows, and issue resolutions to maintain operational transparency and continuity.
** Knowledge

Skills and Abilities

/Management Preferences**##
** Salary Grade Range: $88,187.00-$
*** Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.
** The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:
** Demonstrated expert-level proficiency in configuring and supporting Epic Beaker Clinical Pathology modules across multi-site healthcare environments.
* Documented experience integrating laboratory instruments using middleware platforms such as Mirth Connect and Data Innovations, with consistent success in maintaining data accuracy and system uptime.
* Advanced experience in interpreting and applying HL7 and ASTM standards to ensure seamless communication between laboratory systems and external applications.
* Track record of conducting validation and optimization of laboratory workflows to meet CLIA, CAP, HIPAA, and state-specific compliance requirements.
* Demonstrated strong analytical background in diagnosing and resolving complex LIS performance issues, with documented improvements in system reliability and user satisfaction.
* The Posting Will Close At 11:59 P.M. The Night Before the End Date
* This Position Is Exempt And Is EXEMPT From Certain Provisions Of The State Human Resources Act (GS 126).This Position Is Designated As “Mandatory” And Must Report Or Stay Over During Adverse Weather Events.##
** About the NC DHHS Information…