Retail Associate

Overview

Ross, a Fortune 500 off‑price retailer with over 2,200 stores, is seeking a Retail Associate to deliver a positive shopping experience. The role requires greeting customers, maintaining a clean store, and supporting the Ross brand in a dynamic, high‑energy environment.

• Practice safe behaviors, maintain awareness on the sales floor, and keep egress clear.
• Treat customers and associates with respect, provide prompt assistance, and use register training to answer questions.
• Respond to customer service calls immediately, handling issues courteously and involving store leadership when needed.
• Represent and support the Ross brand at all times.
• Perform cleaning tasks (sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high‑touch areas).
• Maintain a professional appearance and adhere to the company dress code.
• Execute daily assigned sizing and recovery per company best practice to ensure a neat, clean, and organized store.
• Understands Loss Prevention Awareness program, merchandise protection standards, and follows all merchant protection practices.
• Safeguard confidential information, cash, credit card information, and merchandise, demonstrating integrity and honesty in all interactions.
• Follow all Mark‑Out‑of‑Stock (MOS) policies, process each piece, and notify leadership for all disposals.
• Follow all cash, check, charge card, refund, void, and offline procedures, maintaining accuracy when handling bankable tenders.
• Demonstrate a sense of urgency, maximize productivity by executing all store best practices and minimizing steps and touches in workflow.

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

• Effectively communicate with Customers, Associates, and Store Leadership in a friendly, respectful, cooperative, and pleasant manner.
• Perform basic mathematical calculations commonly used in retail environments.

• Use all store equipment, including PDTs, registers, and PC as required.
• Spend up to 100% of working time standing, walking, and moving around the store.
• Regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Occasionally push, pull, and lift more than 25 pounds.
• Use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• Other assignments may require other qualifications and skills.
• Stockroom shift workers: regularly push, pull, and lift more than 20 pounds.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. Ross considers individuals for employment or promotion according to their skills, abilities, and experience, and is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental, or developmental disability, sex (including pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth, or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.