Community Outreach Case Manager-Hampton Roads

Description

Volunteers of America Chesapeake & Carolinas empowers self‑reliance and inspires hope. As a church without walls, we do this through personalized housing, ministry, health, and human services that benefit vulnerable individuals, their families and the community. Founded in 1896 in Baltimore, MD by social reformers Ballington and Maud Booth, we were one of the first of over 30 affiliates of Volunteers of America – one of the nation’s largest and most comprehensive human services organizations.

Our founders envisioned a movement dedicated to reaching and uplifting the American people. On behalf of the organization, the Booths pledged “to go wherever we are needed, and do whatever comes to hand”. Their declaration continues to guide Volunteers of America’s impact on “Helping America’s most vulnerable”. Through a dedicated and committed team of more than 850 employees and thousands of volunteers, we provide critical care, support services and hope to thousands of people each year throughout Virginia, Maryland, the District of Columbia and the Carolinas.

We firmly believe our employees drive the success of the organization.

This position reports to the Program Director and is responsible for creating partnerships and linkages, as well as identifying individuals in need of services for themselves or loved ones. The Community Outreach Case Manager will work a conventional work week that includes evening hours and may require weekend work. The role involves identifying individuals in need of community‑based suicide prevention efforts and improving referral pipelines for referrals and care within VOACC’s Suicide Prevention services.

• Coordinate outreach efforts for the Veterans Program including establishing an outreach plan to target the three categories of eligible participants as outlined in the Staff Sergeant Parker Gordon Fox Suicide Prevention Grant Program’s VA program guide, develop a set schedule to visit those sites, and develop communications with the VA and other community providers.
• Screen potential program participants for program eligibility using VA‑approved forms and follow up with applicable agencies to verify information including veteran and income status.
• Provide the following SSG Fox SPGP services as outlined in the program guidelines: outreach to identify those at risk of suicide; baseline mental health screening (participants over 18 years of age); education on suicide risk and prevention to families and communities; provision of clinical services for emergency treatment; case management services; peer support services; VA benefits assistance for eligible individuals and their families;
  
  assistance with obtaining and coordinating other benefits provided by federal, state or local government, or an eligible entity; assistance with emergent needs relating to health‑care services, daily living services, personal financial planning and counseling, transportation services, temporary income support services, fiduciary and representative payee services, legal services to assist the eligible individual with issues that may contribute to the risk of suicide, and childcare;
  
  nontraditional and innovative approaches and treatment practices, as determined appropriate by VA; and other services necessary for improving the mental health status and well‑being and reducing the suicide risk of eligible individuals and their families.
• Provide or arrange for support and wraparound services including connections to all eligible VA and mainstream resources.
• Communicate effectively (under confidentiality rules) with the service team to rapidly address and correct issues with services or supports – especially living skills, employment, education, family and socialization.
• Participate in program and professional supervision, attend required staff and Project Management Team meetings and trainings, and contribute to team‑based collaborative planning.
• Complete other duties as needed and requested.
• Attend monthly community outreach meetings.
• Assist neighbors experiencing homelessness with accessing resources and making referrals; continue to engage with unsheltered homeless…