Personal Banker

Since its inception in 1973, the shareholders and management of NBT Financial Bank (NBT) have maintained the same long-term vision for the bank. We are a locally owned, independent, community bank that intends on providing prompt, courteous service to our customers, and looks to establish long-term relationships with those we serve.

NBT is a community bank, which means we believe in serving and supporting the markets where we are located. NBT strongly encourages all employees to take an active role in the communities they serve. There will be multiple opportunities throughout the year where NBT will ask for employee volunteers to help at events the bank has sponsored. These are great opportunities for NBT employees to serve our communities, while also spreading NBT’s brand.

NBT also has a Community Involvement Program, where employees can earn additional PTO by volunteering at qualified events.

Classification: Non-Exempt

Reports to: Branch Manager

Summary/Objective

Provides quality service by assisting customers accurately and efficiently, and develops long-term customer relationships. Oversee the receiving and paying of money to bank customers, and ensures that accurate record keeping of deposits and withdrawals, negotiable instruments, and other bank transactions is maintained. Perform a broad variety of customer service activities, such as assisting walk-in customers as well as telephone customers with account problems and questions.

Perform duties, which include opening new accounts, closing accounts, and advising customers on all bank services.

Primary Responsibilities:

• Opens consumer and commercial accounts

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Performs all regular teller duties including accepting deposits, cashing checks, and performs various customer service-related duties.
• Performs operational duties as required, which may include: vault operations, ordering and shipping cash, ATM settlement, research teller differences, and completing various reports.
• Responsible for opening, closing and maintaining individual and commercial deposit accounts, as well as other retail banking products and services.
• Must obtain appropriate BSA information and business documents for account opening. Prepares all paperwork and assists the customer in signing the documents.
• Full knowledge of personal and business banking products offered, taking a personal initiative to stay updated on any changes. Basic knowledge of all banking regulations applicable to the job function and of all bank policies and procedures, with a willingness to participate in educational opportunities.
• Performs other related duties as assigned by management.

This position operates in a professional environment in the branch bank lobby and behind teller line.

Position Qualifications

• Must have the ability to ensure that appropriate efficiency, accuracy, and customer service is provided to customers to ensure that the bank’s goal of “Exceeding Expectations” is met.
• Must have the ability to demonstrate accuracy and efficiency in a fast-paced environment.
• Must have the ability to maintain a high level of confidentiality.
• Must have the ability to speak, read and write proficiently in English to communicate and interact with customers and bank staff.
• Must be organized to effectively perform the variety of tasks the position requires.
• Must be skilled in communicating with customers and co-workers in courteous and professional manner.
• Must be skilled in effectively listening to customers and making appropriate referrals
• Must have the ability to maintain regular and reliable attendance, and the ability to work flexible hours, including weekends (if needed).
• Must…