Shift supervisor, Retail
Listed on 2026-01-11
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Retail
Customer Service Rep, Retail & Store Manager
Position Summary
A Shift Supervisor is a key leader supporting the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager or Operations Supervisor onsite, the Shift Supervisor leads the store staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.
EssentialFunctions
- Work effectively with store management and store crews.
- Supervise the store's crew through assigning, directing and following up of all activities.
- Effectively communicate information both to and from store management and crews.
- Assist customers with questions, problems and complaints.
- Promote CVS customer service culture (greet, offer help, thank).
- Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers.
- Maintain customer/patient confidentiality.
- Price merchandise.
- Stock shelves.
- Execute the displays, signs and inventory of weekly, promotional and seasonal merchandise.
- Execute the display and maintenance of off‑shelf merchandise and reset departments following POGs.
- Deductive reasoning ability, analytical skills and computer skills.
- Advanced communication skills and supervision skills.
- Ability to work a flexible schedule, including early morning, overnight and weekend shifts, overtime and respond to urgent issues at the store when they arise.
- Experience as a retail supervisor.
High School diploma or equivalent preferred but not required.
Anticipated Weekly Hours40
Time TypeFull time
Pay RangeThe typical pay range for this role is $16.50 - $24.00. The actual base salary offer will depend on factors including experience, education, geography and other relevant factors.
BenefitsWe take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
- Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
- No‑cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
We anticipate the application window for this opening will close on: 03/05/2026.
EEO StatementQualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
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