Operations Supervisor

Summary:

Assist the Branch Manager in supervising the Teller Line, New Accounts, and providing customer service.

Essential Duties and Responsibilities:

include the following. Other duties may be assigned.

Supervisor will provide back up to Tellers and New Accounts Responsible for helping with Teller balancing and finding offage’sMain point of contact for wires, cashier’s checks, and approvals

Responsible for Teller Drawer counts

Opening and closing of the Branch

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies :

Customer Service
- Manages difficult or emotional customer situations;
Responds promptly to customer needs;
Solicits customer feedback to improve service ;
Responds to requests for service and assistance;
Meets commitments.

Interpersonal Skills
- Focuses on solving conflict, not blaming;
Maintains confidentiality;
Listens to others without interrupting;
Keeps emotions under control;
Remains open to others' ideas and tries new things.

Oral Communication
- Speaks clearly and persuasively in positive or negative situations;
Listens and gets clarification;
Responds well to questions.

Ethics
- Treats people with respect;
Keeps commitments;
Inspires the trust of others;
Works with integrity and ethically;
Upholds organizational values.

Organizational Support
- Follows policies and procedures;
Completes administrative tasks correctly and on time;
Supports organization's goals and values;
Benefits organization through outside activities;
Supports affirmative action and respects diversity.

Attendance/Punctuality
- Is consistently at work and on time;
Ensures work responsibilities are covered when absent.

Dependability
- Follows instructions, responds to management direction;
Takes responsibility for own actions;
Keeps commitments;
Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.

Teamwork
- Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback;
Contributes to building a positive team spirit.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or

Experience:

High school diploma or general education degree (GED); one to three years related experience and/or training.

Language

Skills:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical

Skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer

Skills:

To perform this job successfully, and individual should have knowledge of Internet software;
Spreadsheet software and Word Processing software.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel;

reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee is occasionally required to walk and stoop, kneel, or crouch. The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.