Operations Supervisor

Operations Supervisor# Operations Supervisor Burley Branch - Burley, ## Overview Position Type Full Time Job Shift Day Education  Level High School

Travel Percentage None Category Banking ## Description
*
* Summary:

** Assist the Branch Manager in supervising the Teller Line, New Accounts, and providing customer service.
*
* Essential Duties and Responsibilities:

** include the following. Other duties may be assigned.
* Supervisor will provide back up to Tellers and New Accounts
* Responsible for helping with Teller balancing and finding offage’s
* Main point of contact for wires, cashier’s checks, and approvals
* Responsible for Teller Drawer counts
* Opening and closing of the Branch
*
* Competencies:

** To perform the job successfully, an individual should demonstrate the following competencies :
1.
*** Customer Service*** - Manages difficult or emotional customer situations;
Responds promptly to customer needs;
Solicits customer feedback to improve service ;
Responds to requests for service and assistance;
Meets commitments.
2.
*** Interpersonal**
* *** Skills*** - Focuses on solving conflict, not blaming;
Maintains confidentiality;
Listens to others without interrupting;
Keeps emotions under control;
Remains open to others' ideas and tries new things.
3.
*** Oral**
* *** Communication*** - Speaks clearly and persuasively in positive or negative situations;
Listens and gets clarification;
Responds well to questions.
4.
*** Ethics*** - Treats people with respect;
Keeps commitments;
Inspires the trust of others;
Works with integrity and ethically;
Upholds organizational values.
5.
*** Organizational**
* *** Support*** - Follows policies and procedures;
Completes administrative tasks correctly and on time;
Supports organization's goals and values;
Benefits organization through outside activities;
Supports affirmative action and respects diversity.
6.
*** Attendance/Punctuality*** - Is consistently at work and on time;
Ensures work responsibilities are covered when absent.
7.
*** Dependability*** - Follows instructions, responds to management direction;
Takes responsibility for own actions;
Keeps commitments;
Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.
8.
*** Teamwork*** - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback;
Contributes to building a positive team spirit.## Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
** Education and/or

Experience:

** High school diploma or general education degree (GED); one to three years related experience and/or training.
** Language

Skills:

** Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
** Mathematical

Skills:

** Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
** Reasoning Ability:
** Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
** Computer

Skills:

** To perform this job successfully, and individual should have knowledge of Internet software;
Spreadsheet software…