Teller​/Backup Financial Services Representative

Job Title

Teller/Backup Financial Services Representative at D.L. Evans Bank

The Teller/Financial Services Representative is responsible for a variety of paying and receiving functions, including processing deposits, withdrawals, loan payments, cashier’s checks, and cash advances, as well as opening and closing accounts, renewing certificate accounts, and helping customers with bookkeeping and checking account problems. The representative balances each day's transactions, verifies cash totals, performs assigned side‑jobs, and assists other Tellers as needed.

The role answers customer questions, completes account maintenance functions, ensures customers are served promptly and professionally, cross‑seals services, performs receptionist and secretarial duties as required, and attends to telephone inquiries and transactions.

• Must be at least 18 years old
• High school diploma or GED required
• Experience or training in real‑estate preferred
• Knowledge of bank operations policies and procedures preferred
• Basic cash handling skills/experience preferred
• Able to operate related computer applications and business equipment, including adding machine, typewriter, copy machine, coin and money counting machines, telephone, scanner, and branch capture machine
• Professional appearance, dress, and attitude
• Good communication skills
• Good typing skills
• Good math skills

• Represents the Bank in a courteous and professional manner
• Receives deposits and loan payments in person or by mail
• Processes cash advances, gift/travel cards, cashier’s checks, government bonds, and similar transactions
• Disburses cash for checks/withdrawals and pays out money after verification of signatures and customer balances
• Processes transfers
• Processes assigned cash and transactions and balances at end of day
• Verifies transactions, monitors deposit amounts, examines documents for proper endorsement and negotiability, and detects and resolves discrepancies promptly
• Maintains security of assigned work area, places cash in teller drawer, and locks all drawers when leaving work area
• Places holds on uncollected funds when necessary in accordance with established policy
• Ensures that customers’ requests and questions are promptly resolved
• Operates online teller terminal and provides in person, by telephone, or by mail information that customers may authorize concerning their account status
• Maintains privacy of customer account information
• Directs calls to appropriate person/department as necessary and records and relays messages as appropriate
• Performs drive‑up teller and night drop functions as assigned
• Opens and closes accounts by obtaining information from the customer and entering into the computer system
• Compiles, researches, and implements new policies, programs, procedures and services dealing with branch operations
• Provides technical support and training related to new accounts and teller software programs
• Assists with IRA and HSA branch support, verifications, training and audits as assigned
• Renews and updates certificate accounts and contacts customers with maturing certificates of deposit and notifies them of promotional offers
• Performs file maintenance and account changes as needed, such as address changes, etc., and stays up to date on pending documentation, such as verifying accounts opened by other branch personnel
• Participates in branch openings
• Reviews, monitors and creates a variety of reports
• Completes required reports and records accurately and promptly
• Helps other area personnel as required
• Keeps management informed of area activities and any significant problems or concerns
• Cross‑sells bank services by maintaining a general working knowledge of all bank products
• Keeps work area and equipment clean, secure, and well maintained
• Completes special projects as assigned
• Attends meetings as required
• Maintains the professional reputation of D.L. Evans Bank
• Promotes D.L. Evans Bank at all times
• Serves as a representative for D.L. Evans Bank in the community

D.L. Evans Bank is a community bank that has served Southern Idaho and Northern Utah since 1904. The bank offers premier banking services while fostering a collaborative workplace that values teamwork and excellent customer service. Whether you are a seasoned banking professional or just beginning your career, D.L. Evans Bank welcomes applicants who are dynamic and customer‑driven.

D.L. Evans Bank is an Equal Opportunity Employer (EOE/AA/W/M/Vets/Disabled). VEVRAA Federal Contractor.

• Medical Insurance
• Dental Insurance
• Vision Insurance
• FSA
• 401(k)
• Employee Stock Ownership Plan
• Paid Vacation
• Sick Time
• Life Insurance
• Long‑term Disability Insurance

Seniority level: Entry level

Employment type: Full‑time

Job function: Finance and Sales

Industry: Banking

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