Jack Box - TEAM LEADER

POSITION SUMMARY:

Responsible, as the first-line operational supervisor, for training and leading team members in consistently delivering an exceptional guest experience, including ensuring great tasting/quality food, executing on 20/20 guest expectations, and ensuring compliance with all Jack in the Box procedures, systems and standards.

• Well-Trained:
  Always says "YES" to the guest and works with the team to help solve problems; follows the 3-steps (Listens, Says Sorry, Makes it Right) if a problem occurs; uses JIB Smart Selling standards as appropriate.
• Trains and coaches team members using the Guest Expectations training materials.
• Models being calm and productive during busy times.
• Coaches team members to ensure they are knowledgeable on job requirements.
• Neat and Well-Groomed:
  Holds team members accountable to the JIB uniform and grooming standards and coaches them when non-compliant.
• Models looking nice and professional; shirt is tucked in; hair is contained via a hat, visor and/or hairnet, and uniform is clean and unwrinkled.
• Friendly:
  Models acknowledging each guest with a smile, treating everyone with care and respect, always having a positive and friendly attitude.
• Coaches team members on having a positive, friendly attitude and behaviors.
• Well-Staffed:
  Maintains restaurant cleanliness (interior/exterior); helps with order taking and cashiering during busy times; leads and coaches the team to be ready and prepared to serve guests as they arrive.
• Encourages team members to ask for help when necessary to meet guests' needs.
• Follows the JIB Restaurant Policies and Rules regarding scheduled working hours, breaks, and timekeeping.
• Food Tastes Great:
  Monitors quality to ensure the food looks and tastes great and is of high quality; coaches team members to meet taste, appearance, and temperature standards; retrains when necessary.
• Consistent and Quick Service:
  Models urgency; leads and coaches on providing fast service; helps with order taking and cashiering during busy times.
• Order Accuracy:
  Models how to ensure orders are accurate; follows up on errors to understand and improve, and holds employees accountable to minimal order errors.
• Food Safety:
  Ensures food safety and quality by following policies and procedures; adheres to hand washing and glove procedures; completes the Food Safety Checklist each shift.
• Brand Ambassador:
  Demonstrates passion for the business and pride in Jack in the Box; inspires team members to embrace the brand.
• Focus on the Guest:
  Treats guests and employees with care and respect; reads guest cues and proactively addresses their needs; handles complaints by saying "Yes" to the Guest without arguing; keeps the guest as the number one priority.
• Team Skills:
  Leads with care and respect; fosters a positive, collaborative environment; maintains calm under pressure; leads people of all backgrounds.
• Commitment:
  Thrives in a fast-paced environment; uses restaurant systems to produce quality products and maintain cleanliness; takes accountability for issues affecting food safety/quality and labor compliance.
• Front of Restaurant:
  Oversees guest service (dine-in and drive-thru); ensures orders are taken, entered, and served accurately; maintains cleanliness and stocking of work areas.
• Back of Restaurant:
  Supervises grill, assembly, prep, fryer, interior, exterior, and receiving & storage operations; ensures safety, quality, and efficiency across stations.
• Supervision:
  Trains team members on workstation operations; ensures compliance with procedures, systems, standards, food safety, security, and cash handling; supports guest service and leadership functions.

• Experience: 6 consecutive months JIB experience and 100% certified in all workstations for internal promotions, or 1-year supervisory experience in a restaurant or retail customer service environment.
• Knowledge/Skills/Abilities:
  Must be at least 18 years old; must complete Team Leader training classes; in certain states, Serv Safe certification may be required. Effective English communication (reading, writing, speaking); ability to work with diverse groups; strong interpersonal, analytical, and organizational…