Jack Box - TEAM LEADER

POSITION SUMMARY:

Responsible, as the first-line operational supervisor, for training and leading team members in consistently delivering an exceptional guest experience, including ensuring great tasting/quality food, executing on 20/20 guest expectations, and ensuring compliance with all Jack in the Box procedures, systems and standards.

• Well-Trained:
  Always says "YES" to the guest and works with the team to help solve problems; follows the 3-steps (Listens, Says Sorry, Makes it Right) if a problem occurs; uses JIB Smart Selling standards as appropriate.
• Trains and coaches team members using the Guest Expectations training materials.
• Models being calm and productive during busy times.
• Coaches team members to ensure they are knowledgeable on job requirements.
• Neat and Well-Groomed:
  Holds team members accountable to the JIB uniform and grooming standards and coaches them when non-compliant.
• Models looking nice and professional; shirt is tucked in; hair is contained via a hat, visor and/or hairnet, and uniform is clean and unwrinkled.
• Friendly:
  Models acknowledging each guest with a smile, treating everyone with care and respect, always having a positive and friendly attitude.
• Coaches team members on having a positive, friendly attitude and behaviors.
• Well-Staffed:
  Maintains restaurant cleanliness (interior/exterior); helps with order taking and cashiering during busy times; leads and coaches the team to be ready and prepared to serve guests as they arrive.
• Encourages team members to ask for help when necessary to meet guests' needs.
• Follows the JIB Restaurant Policies and Rules regarding scheduled working hours, breaks, and timekeeping.
• Food Tastes Great:
  Monitors quality to ensure the food looks and tastes great and is of high quality; coaches team members to meet taste, appearance, and temperature standards; retrains when necessary.
• Consistent and Quick Service:
  Models urgency; leads and coaches on providing fast service; helps with order taking and cashiering during busy times.
• Order Accuracy:
  Models how to ensure orders are accurate; follows up on errors to understand and improve, and holds employees accountable to minimal order errors.
• Food Safety:
  Ensures food safety and quality by following policies and procedures; adheres to hand washing and glove procedures; completes the Food Safety Checklist each shift.
• Brand Ambassador:
  Demonstrates passion for the business and pride in Jack in the Box; inspires team members to embrace the brand.
• Focus on the Guest:
  Treats guests and employees with care and respect; reads guest cues and proactively addresses their needs; handles complaints by saying "Yes" to the Guest without arguing; keeps the guest as the number one priority.
• Team
  
  Skills:
  
  Leads with care and respect; fosters a positive, collaborative environment; maintains calm under pressure; leads people of all backgrounds.
• Commitment:
  Thrives in a fast-paced environment; uses restaurant systems to produce quality products and maintain cleanliness; takes accountability for issues affecting food safety/quality and labor compliance.
• Front of Restaurant:
  Oversees guest service (dine-in and drive-thru); ensures orders are taken, entered, and served accurately; maintains cleanliness and stocking of work areas.
• Back of Restaurant:
  Supervises grill, assembly, prep, fryer, interior, exterior, and receiving & storage operations; ensures safety, quality, and efficiency across stations.
• Supervision:
  Trains team members on workstation operations; ensures compliance with procedures, systems, standards, food safety, security, and cash handling; supports guest service and leadership functions.

• Experience: 6 consecutive months JIB experience and 100% certified in all workstations for internal promotions, or 1-year supervisory experience in a restaurant or retail customer service environment.
• Knowledge/Skills/Abilities:
  Must be at least 18 years old; must complete Team Leader training classes; in certain states, Serv Safe certification may be required. Effective English communication (reading, writing, speaking); ability to work with diverse groups; strong interpersonal, analytical, and organizational skills; self-starter with initiative; basic computer skills; integrity and ethical behavior.
• Physical Requirements:
  Ability to stand and walk 90–95% of a shift; ability to lift/carry 15–25 lbs; ability to listen to guests, operate a cash register, and read video monitors.

Feast Foods, LLC dba Jack in the Box and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to perform the essential functions of the job. This position description should be applied accordingly.

Note:

Any applicant who is offered and accepts employment with the company will be required to review and sign an agreement providing that the company and the employee must submit most employment-related disputes to binding arbitration and forgo proceedings before a jury in court.

Additional…