Promo Sales Associate

Position: Sales Associate

Reports to: Senior Director, Promo Department

FLSA Status: Exempt

Department: Promotional Products

Location/Shift: Lahlouh, Inc. (Burlingame, CA) / Remote

Handles a variety of projects in a fast‑paced environment. This role collaborates directly with clients and Print Account Executive partners to create solutions that meet client goals, target specific audiences, reflect corporate values, and align with their brand. Success in this position requires strong customer service skills, excellent communication (both written and verbal), keen attention to detail, and a positive, proactive attitude.

• Respond to client inquiries about promotional products and assist with their requests.
• Use your understanding of clients’ branding needs to create visual presentations that highlight tailored solutions.
• Provide outstanding service to clients, vendors, and team members by ensuring clear communication and smooth processes.
• Work with vendors and suppliers daily to manage product information, orders, and updates.
• Participate in offsite client events or industry trade shows and attend internal meetings on new products.
• Foster and create partnerships with our suppliers.

• 1+ year of experience in a similar sales support, marketing, or promotional products role.
• Proven ability to build and maintain strong client relationships.
• Superior organizational, communication, and customer service skills.
• Must be highly detail oriented and very organized with the ability to adapt to a changing environment while following tasks through to completion.
• Team-oriented attitude with a proactive and adaptable mindset.
• Proficiency in Microsoft Office, and familiarity with design tools like Adobe Photoshop or Illustrator.
• CRM Software Experience (Salesforce, Hubspot, Sugar
  
  CRM, etc.).
• General understanding and proficiency in Commonsku, ESP, and basic artwork requirements a plus.

• Undergraduate degree or equivalent work experience preferred.