Collections Analyst

Gerrie Electric is one of the largest independent electrical distributors with twenty-four key locations in Ontario and over 400 employees. We are a proud family owned, Canadian company and are headquartered in Burlington, ON. We areproud to be a Platinum Club winner of Canada’s Best Managed Companies. Having been in business since 1957, we are an established and well-respected company in the industry.

Our core purpose is Customer First
- Employee Driven. We strive for an inspiring culture and integrity in all that we do.

Our success is powered by our people. We invest in the training & development of our employees and encourage career growth across all areas. We celebrate success and show recognition for a job well done.

We believe a more diverse and inclusive environment brings strength to our organization, helps our customers to succeed and creates a significant competitive edge.

Annual Base Salary $55,000 – 68,000

Reason for vacancy:
This is a backfill for an existing position within the team.

The Collections Analyst ensures timely collection of customer receivables, resolves issues preventing payment, and maintains accurate customer accounts. This role works with customers and internal teams to reconcile accounts, resolve disputes, and monitor accounts that may be at risk of non-payment while maintaining professional customer relationships.

• Follow up on overdue accounts and maintain regular collection contact with customers.
• Monitor broken payment promises and follow up in a timely manner.
• Process incoming payments and update account records accordingly.

• Investigate invoice disputes and work with internal teams to resolve issues preventing payment.
• Communicate with customers to clarify account concerns and outstanding balances.
• Follow through on outstanding issues until they are resolved.

• Reconcile customer accounts and investigate discrepancies.
• Identify and reconcile unapplied payments.
• Maintain accurate records of account activity and payment status.

• Monitor aging reports and identify accounts that may be at risk of non-payment.
• Escalate high-risk accounts when required.
• Maintain visibility of overdue balances and collection progress.

• High school diploma required
• Post-secondary education, ideally in Accounting, is preferred
• Combines strong accounts receivable and collections experience with attention to detail, communication skills, and a customer-focused approach to effectively manage accounts and support financial operations.
• This role requires 2–4 years of experience in collections, accounts receivable, or a customer-facing financial role.

Brings experience in collections, accounts receivable, or accounting, with a solid understanding of credit terms, invoicing, and payment processes. Capable of reconciling accounts, reviewing reports, and ensuring accuracy across financial records.

Comfortable working with accounting systems, customer portals, and Microsoft Office applications to manage account activity and maintain organized, up-to-date information across multiple platforms.

Highly organized with the ability to manage multiple accounts and priorities simultaneously. Demonstrates consistent follow-up and strong planning skills to ensure outstanding balances and account issues are addressed in a timely manner.

Strong communicator and active listener who engages professionally with customers and internal teams.…