Lease Administrator, Operations

Responsibilities

• Booking Functions – Responsible for the following for each transaction:
• Finalize the booking process within Info Lease
• Prepare all terminations associated with newly booked contracts
• Prepare Trade-up Journal
• File preparation for Imaging
• Creating all Trade‑Up terminations
• Reconciliation of Trade‑Up journals
• Reconciliation of Dealer Payables
• Responsible for liaising between Finance and Contract Admin for funding related items.
• Manage all funding needs after booking to ensure they are done on a timely and accurate basis.
• Responsible for specific reconciliations between Portfolio Administration and Finance
• Ensure accurate and timely updates of all necessary data in DLL’s back‑end system.
• Address customer complaints, identify source causes of issues and work with the team/other departments on resolutions.
• Multi‑Asset Uploads and file preparation
• General:
• Develop and maintain a positive consultative relationship with internal customers as it relates to key system requirements and processes.
• Accountable for achieving daily, weekly and monthly KPI’s and SLAs.
• Ongoing procedure review and update, including updating procedures, training manuals, and reports.
• Responsible for ensuring that proper records are kept and that policies and procedures are followed, as well as ensuring all internal controls are adhered to.
• Support the implementation of IT projects, which includes but not limited to the creation of: test cases, execution of test cases, creation/amendment of procedures/training material, and training of users.
• Responsible for file preparation for imaging.
• As part of the Lease Admin team, the Lease Administrator will also be called upon from time to time to complete other administration responsibilities to ensure effective workload for the entire team.
• Special projects and other duties as assigned by management from time to time.
• Back‑up to others within the Portfolio Administration Department as deemed necessary and assigned by manager.

• Post‑Secondary education a requirement.
• Strong attention to detail and excellent keying data entry skills.
• Having worked in a Finance or Operations function with leasing or financing industry experience considered an asset.
• Ability to manage multiple priorities within tight time frames while maintaining ongoing attention to detail while meeting set deadlines.
• Must be self‑directed, decisive and goal oriented.
• Comfortable working in an empowered work environment with established goals/expected results and limited step‑by‑step direction.
• Ability to embrace and champion change.
• Capable of driving growth capacity by continuously looking for better ways to improve processes.
• Excellent problem‑solving skills along with logical thinking.
• Excellent verbal and written communication skills along with effective interpersonal skills.
• Able to work independently.
• Excellent planning & organizational skills.
• Solid team player with the ability to work in a very demanding, fast‑paced environment.
• Proficient in MS – Word & Excel and Outlook.