Operations Associate

About Us:

At WSA, we are pioneers in hearing health. Ourgoal is to change lives across all markets, channels, and price points.

We are characterized by ourstrong focus on innovation, customer centricity and partnerships. We have a diverse range of products, services and channels that enable us to operate in multiple markets and segments within the hearing healthcare industry. Learn more about our brands on our webpage.

Position overview:

The Operations Associate will ensure the seamless execution of daily functions. strategically, this position enhances operational efficiency, improves client experience, and supports business growth by maintaining consistency, compliance, and coordination across locations.

This is a permanent, full-time position based onsite at our WSA/Hear CANADA Head office located at 5041 Mainway, Burlington, ON. Typical hours of work are Monday through Friday: 7:30 a.m. to 4:00 p.m., 8:00 a.m. to 4:30 p.m. or 8:30 a.m. to 5:00 p.m.

What we offer:

$22.50 per hour based on a 40 hours work week plus annual bonus entitlement

Comprehensive benefit package including health, dental, vision + a healthcare spending account, starting on day one of hire

RRSP matching program

Generous time off policies including 3 weeks of vacation, 7 paid personal days, + 1 paid volunteer day per year

Training, learning, + continuing education opportunities

Friends and family discounts + access to our employee perk program

Purpose-driven + people-centric culture with the ability to make an impact in our communities across Canada

What you'll do:

Coordinate and track hearing aid orders, repair, and returns with vendors and clinics

Maintain accurate inventory records and ensure adequate stock levels across clinic locations

Process shipping and receiving hearing aid devices and accessories

Support data entry and system updates in internal platforms 9e.g., DCRM, inventory systems)

Respond to inquiries from clinics and vendors regarding order status, logistics, and stock

Mail opening and product sorting including: opening, sorting and organizing incoming products and orders

Data entry & customer service including; entering orders into local operations systems (INFOR) and transferring digital files into Global system

Credit processing and process returned items

Inventory and cycle counts

What we're looking for:

High school diploma or equivalent

1 to 3 years of experience in an administrative, logistics, or operations role

Detail-oriented with a high level of accuracy in data entry and documentation

Strong organizational and time-management skills

Focused on delivering high levels of product quality

Ability to work well independently

Commitment to continuous improvement

Listening, understanding, and responding cooperation skills

High achievement motivation

Good written and verbal communication skills (English)

Proficient in Microsoft Office (Excel, Word, Outlook ) and comfortable with digital systems

Occasional overtime is required (up to 5 hours a week)

WSAacknowledges that this posting represents a current, existing vacancy. We use an Applicant Tracking System to post vacancies and manage candidate data;
Artificial Intelligence is not used in the decision-making process in screening or interviewing candidates, however, may be used for note-taking or automations such as email communication.

WSA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process; requests can be submitted via