Technical Customer Support Specialist

Become a Technical Customer Support Specialist at Hadrian, where you will be the vital link between our company and its authorized distribution network.

This role offers the opportunity to utilize your skills in layout design, order management, and customer service.

In this capacity, you will interpret construction documents to generate accurate layout drawings, manage orders using JD Edwards ERP, and address technical inquiries from customers. A focus on effective communication and problem-solving will set you apart, as you’ll coordinate with several internal teams to enhance operational efficiency and ensure customer satisfaction.

Key Responsibilities:

• Create layout drawings from architectural specifications

• Process customer orders within JD Edwards ERP

• Provide exceptional customer support and troubleshooting

• Work with engineering to solve product-specific issues

• Maintain awareness of emerging practices and issues

Requirements:

• 3-5 years of relevant customer service experience

• Outstanding communication and critical thinking skills

• Proficient in MS Office and willing to learn new software

• Knowledge of construction codes, such as ADA

• Familiarity with e-commerce and manufacturing environments is an asset

Advance your career in customer support while enhancing the growth of Hadrian.
#J-18808-Ljbffr