Burlington Dispatcher Customer Support

Position: Burlington Dispatcher for Customer Support
Join our Burlington, ON team as a Dispatcher who plays a critical role in dispatching service technicians and providing essential support to customers experiencing service disruptions.

The successful applicant will manage the flow of service requests and ensure technicians are dispatched efficiently. Key competencies include customer service experience and excellent communication skills. This position is vital to maintaining customer relationships and addressing service inquiries swiftly.

Key Responsibilities:

• Dispatch technicians promptly for service calls

• Generate repair quotes as required

• Manage technician schedules effectively

• Conduct follow-ups on service issues and warranty work

• Monitor dispatch boards for pending tickets

Requirements:

• High School Graduation required

• Strong background in customer service

• Excellent written and verbal skills necessary

• French Canadian fluency is advantageous

• Proficient in MS Office applications

Contribute to our service excellence as a Dispatcher by managing operations and enhancing customer support effectively.
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