Client Service Specialist

Client Service Specialist

We are hiring a Client Service Specialist to join our Group Quest team. In this role, you’ll support brokers and clients by managing group benefits administration, resolving complex issues, and ensuring a seamless service experience.

• Maintain regular communication with brokers and build relationships to ensure group needs are met.
• Price, prepare, and execute plan changes.
• Pull and prepare experience reports, including detailed reports for larger groups.
• Handle and resolve escalated claims, administrative, and billing issues.
• Assist with commission and contracting issues.
• Manage the submission and tracking of all MGA appointment letters.
• Process Agent of Record letters and termination letters.
• Manage overdue account notifications and pending terminations due to minimum participation requirements.

• Completion of post‑secondary education.
• 1+ years of experience in data entry or administrative roles, preferably in Group Benefits.
• Excellent command of the English language, including strong written and verbal communication.
• Strong analytical skills with high attention to detail.
• Knowledge of group insurance principles and assessment techniques.
• High degree of ownership and commitment to work quickly and accurately in a rapidly changing environment.
• Ability to work independently and as part of a team.
• Time‑management skills and ability to thrive in a fast‑paced environment.

• GBA designation under the CEBS program.
• Fluency in both official languages (English & French) is an asset.

• Extended health care and dental benefits.
• Retirement savings plan with company contributions.
• Health & Wellness offerings, including mental health programs and family support.
• Assistance for the completion of industry designations.
• Competitive compensation.

The base salary for this position is between $50,000 and $80,000 annually.

If you require an accommodation or alternative format, please reach out to