Client Services Associate; Bilingual French

Position: Client Services Associate (Bilingual French)
We’re looking for an enthusiastic Client Services Associate who is French/English bilingual, self‑motivated and passionate about amazing customer service. If you love talking to people, solving problems and being surprisingly helpful, then this role is for you!

As an integral part of the customer‑facing team, this role provides support and guidance to employers, employees and job seekers who have varied needs related to their health and safety training and the use of Worksite's online learning system. The Client Services Associate sees that clients and prospective clients have an amazing experience throughout their entire time with Worksite.

Based out of our Burlington, Ontario head office, this full‑time role is needed to support our existing team and will have a varied schedule of weekdays, weekends, daytime and evening shifts.

As a Client Services Associate you can expect to:

Interact with people across Canada by phone, chat and email to resolve questions about Worksite Safety's product and service offerings

Handle a steady volume of back‑to‑back calls with a professional, friendly and helpful tone

Document interactions clearly and accurately across multiple systems

Assist with technical support related to Worksite’s Learning Management System

Register customers in eLearning and instructor‑led training

Provide basic occupational health and safety information and redirect customers to appropriate internal subject‑matter experts as required

Support Worksite's instructor team with in‑class student requests

Follow up with existing clients to support them with any questions about their training purchases

Explore customer needs through conversation and build rapport

Identify areas to improve customer experience based on customer feedback and your own observations

About You
You’ll be a perfect fit for this energetic team if:

You love talking to people, learning what they need, and helping them find a solution

You stay calm and steady under pressure and don’t take customer tone personally

You enjoy working collaboratively and supporting your team

You’re comfortable with structured workflows, routine tasks and managing a consistent call queue

You think outside the box when it comes to solutions that are surprisingly helpful to ensure our clients are happy

You can navigate the internet and apps at lightning speed, but you are genuinely patient and understand that not everyone has the great technical skills that you have.

You’ll need to bring

Experience in a relationship‑centric communications‑based role such as customer service, call centre or technical support

Experience with a CRM and/or client support system (Zendesk preferred)

Reliable attendance and punctuality

Strong verbal and written communication skills

Proficiency with computer tech/IT an asset

Able to legally work in Canada

Bonus skills (nice to have):

Experience with messaging or chat‑based support

Experience in hybrid call/chat workflows

Experience in education or student support environments

Experience in a call‑centre environment

Why A Career At Worksite Safety Is For You
We are looking for a great person to join a great team and we offer a work environment that can see you develop your career with an established leader in the industry. Worksite also offers:

Competitive base salary

Fully company‑paid health benefits package including $2000 in annual spending allowances

Vacation accrual at 6%

Free parking

Ongoing development and learning

Exciting and collaborative work environment

Working on an awesome team with a great company culture!

If this role is the right fit for you, please submit your resume and cover letter. We thank all those that apply, however, only those selected for further consideration will be contacted.

In an effort to provide an authentic experience for our candidates, Worksite Safety does not use AI tools in the recruitment process. Similarly, we appreciate candidates who offer us only content that is a true reflection of their own work.

A Little More About Us
Worksite is one of Canada’s leading providers of occupational health and safety services and was listed on Growth 500 as one of Canada’s Fastest Growing Companies for three consecutive years by…