Customer Success Specialist

At Port
443, we work together, laugh together, and, yes, eat a lot of donuts together. (Seriously, check out our Instagram, it’s basically a food blog at this point!). Lunchtime often turns into a mini Mario Kart tournament. We’re pretty competitive. Our products, My Music Staff, Tutor Bird, and Athleta Desk, are always evolving, so there’s never a dull moment around here. Every day, we connect with thousands of users worldwide, and if you ask them what they love most about us, they’ll tell you it’s because we listen.

We go above and beyond to understand their needs, and that’s why our members are at the heart of everything we do. Their ideas and feedback shape our products.

About You
You’re a people person. You’re friendly, patient, and willing to jump in to help a teammate who needs it. You’re flexible and always ready to hit the ground running, figuratively and literally… we have a treadmill desk at the office! You’re a strong communicator who can explain some complex invoicing/accounting concepts with simplicity and clarity. You’ve got an eye for detail, so you’ll spot that typo and fix before you hit send.

What You Bring

2+ years of experience working as a customer success specialist at a SaaS company

Technical knowledge – you must be able to troubleshoot, investigate, and think outside the box

Exceptional written and verbal communication skills that engage our customers

Talent for decoding customer requests, figuring out what they really need even when they’re not quite sure how to explain it

A positive customer-centric mindset

An abundance of patience and empathy

What You’ll Do

Communicate with customers by phone, video call, and email

Record all incoming feedback and respond to customer issues in a timely fashion

Maintain an enthusiastic and dedicated approach to understanding customers’ needs

Educate customers on the full value of our products and services

Serve as the voice of the customer and provide internal feedback on how we can better serve them

Work closely with the development team to identify bugs and track feature requests

Other Perks/Benefits

Free snacks and coffee – because we know the way to your heart.

Fun company social events throughout the year – and yes, significant others are always welcome!

Cool company swag when we hit milestones – check out our IG to see some of our past goodies.

Comprehensive health benefits plan + health spending account – go ahead and book that massage. You’ve earned it.

GRSP with company match – a little something for future you, too.

#J-18808-Ljbffr