Order Management and Customer Service Specialist

Enhance customer satisfaction in the specialty chemicals sector as a Customer Service Representative. This role involves managing the order lifecycle while ensuring effective communication with clients and suppliers.

You will utilize your 5-7 years of experience in customer service to support the organization’s operations effectively. Your ability to provide solutions to inquiries and manage order processes will be pivotal in this dynamic role. Working closely with different departments will help you anticipate customer needs and respond proactively.

Key Responsibilities:

• Communicate with customers on product inquiries and issues

• Process customer and purchase orders following company standards

• Prepare shipping and customs clearance documents

• Resolve order-related discrepancies thoroughly

• Maintain documentation and databases accurately

Requirements:

• Post-secondary education in Business Administration or equivalent preferred

• 5-7 years of customer service experience

• Preferred knowledge in chemical distribution

• Strong proficiency in Microsoft Office

• Familiar with CHEMPAX or Datacor ERP systems

Bring your strong attention to detail and problem-solving abilities to ensure a smooth customer experience in this vital role.
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