RMA Coordinator

We are seeking a detail-oriented and customer-focused professional to join our team in a key support role. This position is responsible for managing customer return requests initiated by the Service team, ensuring merchandise is returned to Evertz in accordance with established Standard Operating Procedures (SOPs).

The role involves close collaboration with internal departments—including Production, Logistics, Sales, Administration, and Technical Support—to facilitate warranty replacements, coordinate repair unit shipments, and prepare replacement quotes for customers. The ideal candidate thrives in a fast-paced, collaborative environment and is committed to delivering a seamless customer experience.

Responsibilities

General administrative duties

Evaluation of customer needs and solutions

Issue and process Return Merchandise Authorization numbers (RMAs) for customer hardware returns

Correspond with customers regarding returns, status updates and payments

Other duties as required

Qualifications

Post-Secondary Education in related field (Business, Administration) or related experience

Excellent verbal and written communication skills, critical thinking skills, problem‑solving ability, time management skills and interpersonal skills

Ability to work in a fast‑paced environment

Knowledge of Microsoft Excel, Word, and Outlook

Some customer service experience if preferred

Benefits

Employer funded benefits program

Competitive total compensation package

Work‑Life Balance

Employee assistance plan

Employee Discount Platform

Career Progression

Casual Work Environment

Social Events and Sports Teams

Location:

Burlington, Ontario (in‑office position)

Hours:

Monday - Friday, 40 hours.

Salary Range:  $40K CAD - $45K CAD

Date Posted:  July 10, 2026

Evertz makes certain there is an equal employment opportunity for all employees and applicants for employment, including persons with disabilities. In compliance with AODA, Evertz will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify Human Resources upon scheduling your interview.

Thank you for considering a career with Evertz!

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