SLA Returns Administrator

Position: Evertz SLA Returns Administrator Role
Join Evertz as an SLA Returns Administrator in Burlington, Ontario, and enhance customer satisfaction through effective management of service-level agreements and operations.

Your role will connect diverse teams while maintaining critical communication.

This position serves as a nexus between customer service and operational excellence. You will handle service requests, manage orders in AS400, and ensure timely updates to customers. Strong detail orientation and communication skills are vital for success in this fast-paced environment.

Key Responsibilities:

• Create service loan agreements in Quote Web as needed

• Communicate with customers regarding service loan statuses

• Process and invoice serial numbers in AS400

• Review SLA documentation with customer coordinators

• Handle administrative tasks like filing and interdepartmental communication

Requirements:

• Post-secondary education in a related field

• Strong critical thinking and problem-solving skills

• Knowledge of Microsoft tools is essential

• A proactive communication style is crucial

• Ability to adapt to changing processes

Drive operational success at Evertz as the SLA Returns Administrator with your attention to detail and proactive communication skills.
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