Customer-Focused RMA Coordinator at Evertz

Join Evertz as an RMA Coordinator to enhance customer satisfaction through efficient management of return requests. Engage directly with customers while collaborating across departments to ensure seamless returns and replacements.

This detail-oriented role in Burlington requires interfacing with Production, Logistics, and Sales departments. You will be responsible for issuing RMAs, updating customers on their returns, and addressing their needs effectively. The ideal candidate brings critical thinking and interpersonal skills to facilitate smooth operations.

Key Responsibilities:

• Issue and process Return Merchandise Authorization numbers (RMAs)

• Evaluate customer needs and offer effective solutions

• Correspond with customers for returns and updates

• Handle general administrative tasks as needed

• Collaborate with internal teams for warranty replacements

Requirements:

• Post-secondary education in Business or Administration

• Strong communication, problem-solving, and time management skills

• Proficiency in Microsoft Excel, Word, and Outlook

• Previous customer service experience preferred

• Ability to thrive in a fast-paced environment

Bring your customer service expertise and administrative skills to support Evertz in Burlington.
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