Client Experience Specialist at JFE Shoji

Elevate your career as a Client Experience Specialist with JFE Shoji Power Canada in Burlington. This role focuses on managing client relationships and order processes to ensure satisfaction.

As a key member of the team, you will serve as the primary point of contact for assigned accounts. You'll manage order fulfillment from initiation to shipment, requiring strong communication with clients about their orders and any potential issues. This position is crucial in maintaining client satisfaction and supporting internal teams for seamless collaboration.

Key Responsibilities:

• Foster relationships with new and long-standing clients

• Communicate order status and updates proactively

• Document and address client concerns effectively

• Manage order entries and deadlines in ERP system

• Coordinate with various teams to meet client commitments

Requirements:

• Strong communication and organizational skills

• Detail-oriented with experience in data management

• Ability to problem-solve and prioritize tasks

• Familiarity with ISO 9001:2015 standards

• Experience in customer service related roles

Bring your passion for client relations to JFE Shoji Power Canada and enhance the client experience today.
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