Bilingual Client Services Associate

Enhance customer support skills as a Bilingual Client Services Associate at Worksite in Burlington, Ontario. Engage with clients through phone, chat, and email to provide exceptional service and solutions.

This full-time position provides crucial support to employers, employees, and job seekers in their health and safety training needs. You will interact widely across Canada, addressing inquiries about Worksite's offerings while ensuring a remarkable customer experience.

Your role is essential in helping clients navigate the online learning system effectively.

Key Responsibilities:

• Interact with clients across Canada via multiple communication channels

• Handle back-to-back calls while maintaining a friendly tone

• Document conversations accurately in various systems

• Provide technical support for the Learning Management System

• Assist with customer registration in training programs

Requirements:

• Customer service or technical support experience required

• Proficiency in CRM systems, preferably Zendesk

• Strong verbal and written communication skills

• Reliable attendance and punctuality needed

• Must be legally eligible to work in Canada

Support Worksite's mission to provide outstanding service while developing your career in a dynamic team environment.
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