Customer Success Manager Position

Be part of Zappix in Burlington, MA, as a Customer Success Manager committed to improving client experiences. Work directly with customers to tailor solutions and ensure seamless service adoption.

Zappix seeks a proactive Customer Success Manager for essential customer lifecycle management. This role combines project management with consulting to help clients utilize Zappix’s innovative solutions. Build relationships as you support customers from deployment to ongoing use and optimization.

Key Responsibilities:

• Lead pre-sales preparations and support across projects

• Develop project strategies in collaboration with engineering

• Engage clients with training and solution education

• Conduct regular account meetings to enhance service use

• Analyze customer feedback for product improvements

Requirements:

• 3-5 years in customer-facing project management

• Proven track record in leading software delivery projects

• Strong communication and consultative skills

• Experience in drafting and managing project documentation

• Full-time role based in Greater Boston

Shape the future of customer service at Zappix by utilizing your expertise in client relations and project management.
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