Service Dispatcher

Join Neelands as a Service Dispatcher, a role focusing on customer interaction and service coordination in Burlington, Ontario. This in-office position supports HVAC and refrigeration service operations.

As a full-time Service Dispatcher at Neelands, you'll report to the Service Operations Manager and be the point of contact for service calls. Your excellent communication skills and strong customer service focus will help you thrive in a fast-paced environment, coordinating service technicians and ensuring customer satisfaction. This position offers growth potential beyond the initial 6-month contract.

Key Responsibilities:

• Coordinate service calls to assigned technicians

• Provide timely updates to customers and technicians

• Log service information into systems daily

• Assist with shipping, receiving, and reporting tasks

• Support internal departments with inquiries

Requirements:

• Excellent communication and customer service skills

• Proven ability to operate under pressure

• Proficient in Microsoft Office Suite

• Organizational skills for prioritizing tasks

• Experience with software like Great Plains an asset

Bring your strong communication abilities and organizational skills to Neelands in Burlington.
#J-18808-Ljbffr