Customer Experience Coordinator at Air Liquide

Become a vital part of Air Liquide's team in Burlington, ON as a Customer Experience Representative. This role focuses on efficient order processing and customer communication in a supportive environment.

As a Customer Experience Coordinator at Air Liquide, you will manage the order lifecycle and engage with customers in a meaningful way. Utilizing your skills in ERP systems, you will ensure accurate order fulfillment and address customer inquiries effectively. The daytime schedule allows for a better work-life balance, fostering a productive work environment.

Key Responsibilities:

• Manage order types and maintain full order information

• Generate quotes using CPQ and convert to sales orders

• Navigate Oracle ERP for order fulfillment checks

• Handle customer cases in Salesforce for updates

• Address escalations with clear communication

Requirements:

• Post-secondary education in Marketing, Sales, or similar

• 2 to 5 years experience in a related role preferred

• Strong communication skills in English

• Familiar with basic office applications

• Excellent teamwork and time management skills

Leverage your customer service knowledge at Air Liquide to shape memorable customer experiences.
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