Customer Support Representative

Position: Customer Support Representative Full-Time
Join an innovative team as a full-time Customer Support Representative at US Tool Group. Contribute to excellent service delivery and effective problem resolution in a dynamic environment.

At US Tool Group, a leader in industrial solutions, this full-time position offers a 12-month contract with chances for growth. You will be the main contact for customer queries, managing quotes and supplier relationships while applying a deep understanding of purchasing processes. Your ability to recognize and report issues will enhance our service quality.

Key Responsibilities:

• Answer customer quote requests and general inquiries

• Process supplier RFQs and customer orders

• Develop and track blanket purchase orders

• Handle discrepancies and RMA communications

• Ensure the confidentiality of sensitive information

Requirements:

• Mandatory high school diploma; college diploma preferred

• Familiarity with purchasing processes

• Strong attention to detail

• Effective problem-solving skills

• Experience managing confidential data

Bring your exceptional customer service skills and attention to detail to enhance operations at US Tool Group.
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