Customer-Focused Dispatcher at Neelands

Be a part of Neelands as a Service Dispatcher, serving the HVAC and refrigeration sectors in Burlington, Ontario. This full-time, in-office role emphasizes customer relations and service coordination.

As a Service Dispatcher, you will join Neelands on a 6-month contract, directly assisting the Service Operations Manager.

Your role will entail answering customer service calls, dispatching technicians, and managing accurate data entries. You’ll need excellent communication skills and the ability to excel under pressure while fostering positive relationships within the team and with clients.

Key Responsibilities:

• Coordinate technician dispatch to service calls

• Provide regular updates to customers on service status

• Enter service information into tracking systems

• Handle shipping and clerical tasks as needed

• Assist with inquiries from various departments

Requirements:

• Strong customer service and communication skills

• Self-motivated with the ability to work well under pressure

• Proficiency in Microsoft Office applications

• Organizational skills for managing multiple tasks

• Experience with Great Plains is an asset

Leverage your skills for excellent customer service as a part of Neelands in Burlington.
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