Electrical Customer Success Specialist

Position: Electrical Customer Success Specialist Role
Elevate your career with Eaton’s Electrical sector as a Customer Success Technical Specialist in Burlington, ON or Lachine, QC. This role combines technical knowledge with customer service to ensure seamless order management.

As a Customer Success Technical Specialist, you will provide essential support to Eaton's clients and Field Sales, managing orders and addressing technical inquiries. Your ability to communicate effectively and maintain accurate systems contributes to overall customer satisfaction and streamlined operations.

Key Responsibilities:

• Deliver timely technical assistance to customer inquiries

• Handle order entry, changes, and shipments accurately

• Organize customer data and order information

• Collaborate with teams to solve customer issues rapidly

• Train peers in technical aspects to improve service

Requirements:

• Bachelor's degree or relevant college diploma

• Minimum 3 years in customer-facing roles

• Deep knowledge of ERP systems

• Proficient in CRM applications

• Bilingual (English/French) is advantageous

Apply your technical and communication skills at Eaton to enhance the customer experience!
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