Public Safety Telecommunicator - Part Time

Position: Public Safety Telecommunicator - Part Time (2 Vacancies)
Position Type:

Part Time (Continuous)
Closing Date:

September 10, 2026

Salary/Wage Range:$30.50 - $45.15

Working for the City of BurlingtonA great career is closer than you think. Come work for the City of Burlington, where you'll be joining an innovative and progressive workplace focused on building a 21st century city that respects the diversity of our residents, visitors and employees; and prioritizes continuous opportunities for you to learn and grow.

We don't just spend time attracting the best talent. We spend time and resources to keep the best talent. This may include: flexible working hours, mobile and hybrid working arrangements, a great pension and benefits package, as well as programs to foster innovation and leadership.

Type of Vacancy Existing Vacancy Hours of Work Work hours will vary to 42 hours per week Contract Length
12 months

Department Fire Location This  position is required to work in person at Burlington Fire Headquarters. Work location is subject to change at the discretion of the City due to operational demands.

Position Overview The City of Burlington is seeking part-time Fire Public Safety Telecommunicators to support the Fire Communications Centre in responding to emergency and non-emergency calls. Working in a fast-paced, hybrid call-taker/dispatch environment, this position assesses information, coordinates fire resources, and maintains communication with responding crews to support safe and effective emergency responses. The successful candidate will demonstrate sound judgment, strong communication skills, the ability to remain calm under pressure, and the flexibility to quickly adapt to changing operational demands.

Work hours will vary, up to 42 hours per week.

Responsibilities Receive incoming calls on emergency 911 lines, assess and prioritize the needs, and initiate the appropriate fire resources using computer aided dispatch (CAD) system.

Receive incoming calls on the non-emergency lines from the public.

Able to quickly assess information provided by callers to correctly dispatch the required fire resources in accordance with established policies and procedures.

Monitors resource availability within assigned geographic areas and makes appropriate re-assignment of fire apparatus to ensure optimal coverage is maintained based on available resources at any given time in accordance with departmental policies and guidelines.

Operate computerized radio console and with the ability to manage P25 trunk radio operations including emergency radio traffic and patching talk groups.

Familiar with fire station alerting systems, mobile data terminal in fire apparatus.

Maintain communication with responding fire crews to ensure safety and resource requirements are met, including tracking benchmarks and actioning critical resource requests from the Incident Commander Operate effectively in a Fire Communications Centre that utilizes a hybrid call-taker/dispatch model. Must have the ability to dynamically shift between roles depending on the demands for service.

Must meet and maintain minimum training and certification as a Fire Public Safety Telecommunicator.

Requirements The successful candidate has the following:

Minimum education of grade 12 diploma, or validated equivalency, e.g. continuing education certificate or diploma.

Well developed keyboarding skills with a minimum speed of 50 words per minute, combined with 75% proficiency.

Successful completion of Criti Call Testing provided by Burlington Fire Communications Division.

Strong cognitive and psychomotor skills in the areas of reading, spelling, speech, mathematics, written communication, listening and computer skills.

Strong multi-tasking skills used to organize and prioritize numerous simultaneous calls and required fire resources, including personnel, equipment, and apparatus.

Able to speak English with a clear authoritative voice over telephone and radio.

Combination of Public Safety Telecommunicator training and/or related work experience in a Public Safety Communications Centre.

Has the ability to react quickly, logically, efficiently, and calmly in emergency  able to sit/stand at communications desk for long durations of time.

Is…