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Customer Service Representative
Job in
Burlington, Ontario, Canada
Listed on 2026-09-03
Listing for:
National Veterinary Associates
Full Time
position Listed on 2026-09-03
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support
Job Description & How to Apply Below
Job Type: Support Staff
Description & RequirementsProvides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles payments. Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments. Handles incoming and outgoing mail and e-mail. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within practice management software.
Escalates complex matters to senior staff. Minimum of 1 year related customer service experience required.
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