Senior Strategic Customer Success Manager
Job in
Burlington, Ontario, A9A, Canada
Listed on 2026-10-12
Listing for:
Karbon, Inc.
Full Time
position Listed on 2026-10-12
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management -
Business
Customer Success Management, Client Relationship Management
Job Description & How to Apply Below
Taking the lead on customer portfolios, you will be responsible for driving renewals and expansions while ensuring alignment with their strategic needs. Your ability to foster executive-level relationships will be key in translating customer insights into actionable product improvements and retention strategies.
Key Responsibilities:
• Align onboarding with defined business KPIs within 90 days
• Develop deep relationships across decision-makers in firms
• Implement structured success plans tied to measurable outcomes
• Identify and articulate churn indicators proactively
• Work cross-functionally to ensure seamless experiences
Requirements:
• 7+ years in customer success or account management for B2B SaaS
• Proven history of managing complex accounts successfully
• Strong ability to influence and communicate ROI clearly
• Proficiency in customer success tools and analytics
• Willingness to travel for strategic engagements
Bring your strategic acumen and communication skills to shape the future of customer success at Karbon.
Position Requirements
10+ Years
work experience
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